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A total horror story about my purchase through iBuyPower. I have always loved playing PC games and was willing to make the leap from my Asus Gaming Laptop to an actual gaming desktop.

I have always tinkered with my older desktop computers and, swapping out hard drives for SSD's to putting in more fans and different types of GPU's. I decided on June 11th, 2016 to purchase a desktop through iBuyPower. I did my research and found out that they would be a pretty decent approach to getting that awesome "gaming rig" with all kinds colors and lights. So after a lot of research and the best price I went with the Revolt 2.

Top of the line everything, Evga 1080 SuperClocked, 32gb of RAM, 500gb SSD and the best MINI ITX Mobo they were offering. The total came out to about 2200$ with shipping and everything. This is where it goes downhill very, VERY fast! I was getting the periodic update saying the parts were gathered and then it got to the "Burn In" process.

Which means they were downloading all the software and drivers for the hardware... So after about 4 days of it being in the "Burn In" phase I got a knock on my door and it was FedEx! They skipped the last 4 steps of getting it packaged and shipped.... Total time was about 12 days of buying to receiving my new desktop.

How does that even happen? Talk about terrible communication and service. So I got my desktop and I was so excited! I took it upstairs and opened it up right away.

I took the machine out and started to open the box. I took the machine placed it on my desk and immediately saw that they put the wrong GPU in it... Now for everyone out there who has seen the Revolt 2 you are buying a machine that immediately draws your attention to the GPU that you can see clear as day! How in the world do you screw up the GPU?!

So I called them and told them about the problem and they gave me two options... One I can send the machine to them and they can swap it out which can take weeks or I can have a 700$ hold on a credit card and they would send me the card overnight. So I went with the overnight method and after about 4 days of waiting for the card to come in I started to open up the machine to inspect the insides and get the wrong GPU ready for the new GPU. Lone behold the *** radiator they put in to cool my CPU wasn't working!!

I tested my CPU and the temperature got to over 115 degrees Fahrenheit in less than 15 minutes and wasn't stopping. So I called back again and asked where my correct GPU was and why I haven't received it yet, and told them the situation of the broken radiator. The kid ended up telling me they still hadn't sent my correct GPU! After hearing that I exploded!

I told them I want an immediate refund of everything and I will be sending back everything! It took them over 15 days to resolve the issues. I have learned my lesson in a very nasty way and will be building my own Desktop computer and never going through iBuypower or any other website offering such services. Oh and by the way I had to contact PayPal directly to file a dispute against Ibuypower because they never refunded me my money after 10 business days when they said they refunded me.

Luckily something finally went my way and PayPal favored me and I was given all of my money back and they are now following up with iBuypower directly so I donโ€™t have to. Also when I contacted ibuypower to tell them the wonderful news about how they are now going to have to deal with PayPal and not me the guy ended up telling meโ€ฆ โ€œokay sir we understand and we will hold on to your money until the dispute is taken care ofโ€. So wait? Youโ€™re telling me you guys had my money and never refunded it when you told me you would?

Absolutely ridiculous.

PLEASE DO NOT BUY FROM IBUYPOWER!!! I obviously didn't do my research with this company well enough and I strongly recommend not buying from iBuyPower!!!

Reason of review: Good customer service.

IBUYPOWER Cons: Customer service, Refunded had to pay shipping back, Delivery, Building time, Sloppy wiring.

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Youโ€™re a *** kid that most likely ordered *** *** parts and have no idea whatโ€™s good and what goes with what, you probably picked a bunch of dumb cheap ***

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