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2.1 Based on 25 reviews
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  • Customers like
    • Product when it worked 3
    • Customization options 3
    • Computer 2
  • Customers don't like
    • Customer service 10
    • Defective product 4
    • Delivery 3

Every IBUYpower computer I have had (3) were everything I could want. I ordered one last week to have e-mail sent from customer service (hah hah) that my billing address and shipping address weren't the same so I needed to call my bank to do A, B, C etc. I called the bank and simply had the billing and shipping changed to my physical address. I have left 4 voice mails to my service 'rep' and e-mailed. Still nothing. Waited in 'chat' for an hour... Read more

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When ordering a new build they attempted to charge me $50 shipping on a free monitor worth only 60 bucks to begin with. When I questioned it I got a rude and horribly written reply and was told to call customer service immediately. I did. They of course were closed. I had to call the next day. No one offered an apology for the terrible service or to remedy the situation at all. Instead they merely cancelled the order and even that was rude. For... Read more

Was this review helpful? 1 0

Everything went wrong with my purchase when i bought a computer from Ibuypower.I waited forever to even receive the computer, after many weeks it finally arrived. The computer had MANY broken parts, the graphics card didn't work at all and the LEDs eventually lost power completely. I contacted their customer support (waited 2 hours for them to pick up) and after weeks of continued phone calls with the rude customer support, I was instructed to... Read more

Was this review helpful? 1 1

I will never buy from ibuypower again. I work a 9-5 job and could not be home when fedex came by. Fedex would not let me pick it up at a fedex location with an id because of ibuypower not letting them do that. They told me I had to call my bank and add a fedex location to the billing so that I could pick it up. will never buy from them again. Took over a week to get what I ordered from them and had to take a day off work becuase of them. I HAVE... Read more

Was this review helpful? 1 0

DO NOT BUY FROM THIS COMPANY. This company is the worst-run company I have ever (unfortunately) had to deal with. I ordered a computer from them 2 MONTHS AGO. They sent me the computer and i received it in 2 weeks but the graphics card was completely broken. I emailed them and shipped it in to get a replacement part and IBuyPower gave me a shipping label to do it. The computer's front panel was broken in the shipping process and they call me and... Read more

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THIS COMPANY IS A JOKE. Plain and simple. I am an engineering student in my freshman year at a BIG 10 university. I ordered an ASUS ROG GL502VT from this company as I knew they had a reputation for performance, power, and gaming. My intention was to buy a laptop to handle high power CAD and modeling software, as well as light gaming. I placed my order on August 12, hoping to recieve the laptop by the first or second week of school (school... Read more

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I was on hold for a very long time, and when finally connected with someone about my package never being delivered, they were very rude and told me they wouldn't do anything. The person I spoke with said their name is Lee. Do not buy their products as you may not even receive them, and will have to go through the trouble of fighting to receive your money back. Luckily I purchased through Walmart and their customer service is great about handling... Read more

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Long story short: My computer has startup issues, it came with a faulty network card, it came with a dead *** spider in it, I can't refund it, and I refuse to pay the shipping fees to send a faulty computer back, only to most likely have it returned with a new fault. There's no way in *** I'm ever going to buy from iBuyPower again. Rather, I'll probably build a computer myself next time instead of being lazy, since at least then I can assure... Read more

Was this review helpful? 2 0

I bought the Revolt two extreme edition, and upgraded it quite a bit towards the 2300 range. I got it about 1/1.5 months later, which is what I had expected. It came in a decent box, and was stored well. Four months later works perfectly, excellent condition. Had no problems to date. I have never had to go to customer service, but I heard it is not very efficient and in simple terms bad. Only thing I suggest is uninstalling and reinstalling... Read more

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A total horror story about my purchase through iBuyPower. I have always loved playing PC games and was willing to make the leap from my Asus Gaming Laptop to an actual gaming desktop. I have always tinkered with my older desktop computers and, swapping out hard drives for SSD's to putting in more fans and different types of GPU's. I decided on June 11th, 2016 to purchase a desktop through iBuyPower. I did my research and found out that they... Read more

Was this review helpful? 1 0
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