Bought a ready to ship system on December 5th. After a week of not receiving the computer I called them to find out they did not ship it yet I spoke to a representative which gave me the excuse that they were building other computers but should not have matter being that this was an already built computer and was listed on their website is ready to ship the next day I received an email from them with a shipping label and a tracking number. On December 21st I called them back again to find out that they only create a shipping label and tracking number but the computer was not shipped after being ugly with them on the phone they overnighted so I got the computer on the 23rd which was a Christmas present for my 12 year old son so Christmas is here and my son unwraps the boxes jumping up for Joy only to open the box and find out there's foam missing on two sides of the box and the towers damage in the outer case is broken in pieces in the bottom of the box I called in and speak to Lee who's the customer service manager and apparently the highest up you can speak to to ask him to email me a shipping label and overnight it so I can get this system back as quick as possible because there's a Christmas gift for my son Lee made me aware that he of the Fall proper processes and he can only do a shipping label for overnight ground so after 7 Days the computer finally got there the my dismay I find that the computer sat there for another 2 or 3 days before they even looked at it I called in last week on Tuesday to find out that they had made the repairs and they were shipping it the next day and then send it back to me overnight only for me to call today because I was supposed to receive the computer and find out they still have not shipped it out to me yet it's now January 10th and I have a 12 year old son who's Christmas presents at my house and he's able to use this company is obviously not customer friendly Lee is no help as far as a customer service rep and I would spend a few extra dollars and I have to go through the same nightmare that I've had to go through
Product or Service Mentioned: Ibuypower Shipping Service.
Reason of review: Order processing issue.