Latest review first
Caution…don’t let the front-end experience fool you. Originally, I would have given 5 stars but had to give 4 due to my RTX 2080 Ti being DOA, which should have been caught during the stress test before shipping. Unfortunately, the replacement process experience has...Read more
Company wrote 0 private or public responses to the review from 1 day ago.
IBUYPOWER - Never got product key
Never got product key when I purchased pc.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 13.
Bought a ready to ship system on December 5th. After a week of not receiving the computer I called them to find out they did not ship it yet I spoke to a representative which gave me the excuse that they were building other computers but should not have matter being...Read more
Company wrote 0 public responses to the review from Jan 11.
Called in two different times and BOTH tech supports were rude as all get out. The first tech wouldn't even stay on the phone to help which caused me to have to call back and the second tech was just as rude. It is such a shame that this product is an amazing product...Read more
Company wrote 0 public responses to the review from Jan 08.
I didn't like
- Tech support
Avoid IBP at all costs. Their customer service is the worst I have ever encountered. I bought a computer advertised to have 12 drive bays intending it to be a video workstation. It has been 18 months and I still do not have the hardware to install more than seven hard...Read more
Company wrote 0 private or public responses to the review from Apr 22, 2017.
I didn't like
- Customer service
- Expedite fee
After reading up on other reviews as well as my own I can't really recommend this company. I paid 2000 plus on my pc not to have it working right in all aspects, one fan clearly wasn't even plugged in* and defective at times* and recently found out my h60 watercolor...Read more
Company wrote 0 private or public responses to the review from Apr 16, 2017.
Well, I bought an MSI Laptop in June of 2016. Here it is at the end of January 2017 and I still don't own my laptop because it has been necessary to send it back 3 times for repairs. The first couple times they didn't even fix the problem. Just sent it to MSI to repair...Read more
Company wrote 0 private or public responses to the review from Jan 25, 2017.
- Product when it worked
I didn't like
- Long hold times
- No answer to calls
- No customer service
On the 18th of December I placed an order with Walmart for a desktop computer. The order number is 6241663-279855. The computer was scheduled to be delivered on the 5th of January 2017 as of this date the 17th of January 2017., I still haven't received the item. I have...Read more
Company wrote 0 public responses to the review from Jan 16, 2017.
Every IBUYpower computer I have had (3) were everything I could want. I ordered one last week to have e-mail sent from customer service (hah hah) that my billing address and shipping address weren't the same so I needed to call my bank to do A, B, C etc. I called the...Read more
Company wrote 0 public responses to the review from Dec 01, 2016.
When ordering a new build they attempted to charge me $50 shipping on a free monitor worth only 60 bucks to begin with. When I questioned it I got a rude and horribly written reply and was told to call customer service immediately. I did. They of course were closed. I...Read more
Company wrote 0 private or public responses to the review from Nov 26, 2016.
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