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IBUYPOWER - Unsatisfactory

I purchased at Best Buy. Exactly 1 month and 3 days later the computer had stop working. I tried to return but I was 3 days to late. I sent it to I buy power for repairs. They sent it back but the issue with the WiFi, was not fixed.

User's recommendation: Nope.

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ID
#1907250 Review #1907250 is a subjective opinion of poster.
Location
Oneonta, New York

IBUYPOWER - Keyboard letters

3.6
Details
My computer is about a year old and the letters on the keyboard cannot be read. A lot of the regularly used ones are completely blank, you cannot read what letter the key is for. Seems like an unusual problem, but its an issue if you do not know how to type. I am a little disappointed as much as we paid for the system. The red keys are the worst.....
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ID
#1508071 Review #1508071 is a subjective opinion of poster.
1.4
Details
Unfortunately I saw a sale and ignored the BBB complaints and now I am paying the price. I paid $2599 for a "top of the line" system that never worked right out of the box. I received a system with a bad or underpowered power supply and a bad video card. I had to use...
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ID
#1500856 Review #1500856 is a subjective opinion of poster.
Service
Ibuypower Customer Care
Pros
  • Design
Cons
  • Return
  • Customer service
  • Wait time
Reason of review
Damaged or defective
Loss
$3800
Preferred solution
Full refund
2.0
Details
If I spend almost 3000 dollars on a computer it should be ready to go wgen I get it, and if your gonna sell a side panel give instructions and the right cord, they sent every single person who bought this the wrong cord for the side panel plus no support whats so ever,...
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ID
#1482433 Review #1482433 is a subjective opinion of poster.
Pros
  • Power
Cons
  • To everyone
  • Had no instruction on the side panel and the wrong cord
  • Stupid
Reason of review
wrong cord and no instruction on the side panel makes you a idiot
Loss
$3000
Preferred solution
Let the company propose a solution
2.7
Details
Caution…don’t let the front-end experience fool you. Originally, I would have given 5 stars but had to give 4 due to my RTX 2080 Ti being DOA, which should have been caught during the stress test before shipping. Unfortunately, the replacement process experience has...
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ID
#1424566 Review #1424566 is a subjective opinion of poster.
Location
City Of Industry, California
Product
Ibuypower Desktop Computer
Pros
  • The
  • Website functionality
  • Customization options
Cons
  • Have received no emails or notifications
  • Continuous incorrect order processing
  • Computer problems
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Let the company propose a solution

IBUYPOWER - Never got product key

Never got product key when I purchased pc.
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ID
#1380962 Review #1380962 is a subjective opinion of poster.
Location
Potsdam, New York

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1.0
Details
Bought a ready to ship system on December 5th. After a week of not receiving the computer I called them to find out they did not ship it yet I spoke to a representative which gave me the excuse that they were building other computers but should not have matter being...
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ID
#1167181 Review #1167181 is a subjective opinion of poster.
Service
Ibuypower Shipping Service
Reason of review
Order processing issue
4.2
Details
Called in two different times and BOTH tech supports were rude as all get out. The first tech wouldn't even stay on the phone to help which caused me to have to call back and the second tech was just as rude. It is such a shame that this product is an amazing product...
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ID
#1164949 Review #1164949 is a subjective opinion of poster.
Service
Ibuypower Technical Support
Pros
  • Product
Cons
  • Tech support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.7
Details
Avoid IBP at all costs. Their customer service is the worst I have ever encountered. I bought a computer advertised to have 12 drive bays intending it to be a video workstation. It has been 18 months and I still do not have the hardware to install more than seven hard...
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5 comments
Anonymous
#1323738

Shame on you for waiting past 2 months. I would have been on the phone day and night fighting for my parts.

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Featured
ID
#1037852 Review #1037852 is a subjective opinion of poster.
Service
Ibuypower Shipping Service
Cons
  • Expedite fee
  • Delivery
  • Incomplete pc-missing parts
Reason of review
Not as described/ advertised
Loss
$1500
Preferred solution
Deliver product or service ordered
2.0
Details
After reading up on other reviews as well as my own I can't really recommend this company. I paid 2000 plus on my pc not to have it working right in all aspects, one fan clearly wasn't even plugged in* and defective at times* and recently found out my h60 watercolor...
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ID
#1035006 Review #1035006 is a subjective opinion of poster.
Product
Ibuypower Desktop Computer
Reason of review
Poor customer service

Contact IBUYPOWER Customer Service

Website:
Mailing Address:
529 N. Baldwin Park Blvd
City Of Industry, California 91746
United States
Phone:
(888) 462-3899
Contact IBUYPOWER Customer Service

IBUYPOWER Products and Services Reviews

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Latest Question

IBUYPOWER Questions
2.9
Details
Well, I bought an MSI Laptop in June of 2016. Here it is at the end of January 2017 and I still don't own my laptop because it has been necessary to send it back 3 times for repairs. The first couple times they didn't even fix the problem. Just sent it to MSI to repair...
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1 comment
Craig S
#1665830

Ibuypower is garbage

ID
#997389 Review #997389 is a subjective opinion of poster.
Product
Ibuypower Laptop
Pros
  • Product when it worked
Cons
  • No answer to calls
  • Long hold times
  • No customer service
Reason of review
Poor customer service
Loss
$1817
Preferred solution
Full refund
1.0
Details
On the 18th of December I placed an order with Walmart for a desktop computer. The order number is 6241663-279855. The computer was scheduled to be delivered on the 5th of January 2017 as of this date the 17th of January 2017., I still haven't received the item. I have...
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ID
#992184 Review #992184 is a subjective opinion of poster.
Service
Ibuypower Shipping Service
Reason of review
Order processing issue

IBUYPOWER - Very sad. I'll have to find another company to deal with.

Every IBUYpower computer I have had (3) were everything I could want. I ordered one last week to have e-mail sent from customer service (hah hah) that my billing address and shipping address weren't the same so I needed to call my bank to do A, B, C etc. I called the bank and simply had the billing and shipping changed to my physical address. I have left 4 voice mails to my service 'rep' and e-mailed. Still nothing. Waited in 'chat' for an hour in line then decided to *** with it. Very sad state of affairs indeed. I guess service isn't always equitable with product. I give up. Taking my $1,000 elsewhere. Bye.
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1 comment
Anonymous
#1251015

Same thing JUST happened to me. It's the ONLY Christmas present my kid is getting and even though their site said if you order by Dec.

2nd (I did) you would have for Christmas. Asked to have shipped my office and got same nonsense about letting my bank know. THey never heard of such a thing. I have 7 calls into them and about 1 1/2 hrs.

cumulative of hold time trying to get this resolved. I was referred to this place and cyberpower by our tech that manages our firm's computers and regretably chose the wrong one. I am BEYOND disappointed in their lack of professionalism. It's like they run this company out of a basement.

I may cancel order and go somewhere else and they are fully responsible for ruining Christmas for my kid!

ID
#964948 Review #964948 is a subjective opinion of poster.
Service
Ibuypower Shipping Service
Reason of review
Order processing issue
Loss
$1000
Preferred solution
Deliver product or service ordered
3.7
Details
When ordering a new build they attempted to charge me $50 shipping on a free monitor worth only 60 bucks to begin with. When I questioned it I got a rude and horribly written reply and was told to call customer service immediately. I did. They of course were closed. I...
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ID
#961761 Review #961761 is a subjective opinion of poster.
Service
Ibuypower Shipping Service
Reason of review
Pricing issue
1.3
Details
Everything went wrong with my purchase when i bought a computer from Ibuypower.I waited forever to even receive the computer, after many weeks it finally arrived. The computer had MANY broken parts, the graphics card didn't work at all and the LEDs eventually lost...
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ID
#957096 Review #957096 is a subjective opinion of poster.
Location
City Of Industry, California
Product
Ibuypower Desktop Computer
Pros
  • Have a neat logo
Reason of review
Bad quality
Loss
$100
Preferred solution
Change your policy to favor your customers, which it isn't even close to doing.
I will never buy from ibuypower again. I work a 9-5 job and could not be home when fedex came by. Fedex would not let me pick it up at a fedex location with an id because of ibuypower not letting them do that. They told me I had to call my bank and add a fedex location...
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ID
#950788 Review #950788 is a subjective opinion of poster.
Location
Jamestown, North Carolina
Service
Ibuypower Shipping Service
Reason of review
Shipping
Preferred solution
Deliver product or service ordered